Terms and Conditions

These Terms and Conditions apply to the website and research products offered by CLOUDSPHERE BIOTECHNOLOGY CORPORATION, trading as Cloudsphere Biotech under the cloudsphere brand (“we”, “us” or “our”). Please read them before using the store or placing an order.

1. Research use and eligibility

Our products are supplied exclusively for lawful laboratory research. They are not for human or veterinary use, consumption, diagnosis, treatment, or use as food, supplements, cosmetics or household products. Website information is provided for research information and is not medical advice, prescribing guidance or instructions for personal use.

By accessing the store or purchasing, you confirm that you are at least 21 years old and have the training, facilities and authority needed to handle the products safely for their stated research purpose. You are responsible for checking the laws and restrictions applicable to your purchase, location and intended work. We may decline an order where eligibility, safety or intended use cannot be established.

2. Product information

Review the product name, selected variant, quantity, specifications and any handling information before ordering. Images illustrate the product and packaging; packaging may change. Availability and prices can change before an order is confirmed. No particular experimental result is guaranteed.

If a listing contains a material error, we may contact you to clarify or correct it before fulfilment. If an affected order cannot be fulfilled as agreed, we will discuss an appropriate resolution and any payment already received.

3. Accounts and customer information

Guest checkout is available. Provide accurate contact and delivery details and keep your account credentials secure. Account access and order information are restricted to the authorised customer; email verification may be required to create an account or associate previous guest orders.

Tell us promptly if you suspect unauthorised account access or an error in your order details. Do not use the store to impersonate others, interfere with its operation or attempt to access information you are not authorised to view.

4. Orders, prices and payment

Check the currency, product subtotal, discounts, shipping and total shown at checkout. Any taxes or other charges that we collect are included in the checkout calculation. An order acknowledgement confirms receipt of your request; it does not confirm that funds have been collected or that the order has shipped.

Where checkout uses Payment Arrangement, we will contact you to agree on the payment method and instructions. Follow the instructions provided for your order. Do not send payment-card details, account passwords or other unnecessary financial information through ordinary email or chat.

5. Promotions

Offers apply only to the eligible products, variants, quantities and dates shown for that offer. Buy-one-get-one-free offers require the qualifying product and size. Some promotions cannot be combined with coupons or other discounts. The shopping cart displays the discounts applicable to your selection; availability may change if you change the items or quantities.

6. Shipping and delivery

Available destinations, shipping charges and free-shipping conditions are shown at checkout. Provide a complete and accurate address and a reachable phone number. Contact us promptly if delivery details need correction; changes may no longer be possible after dispatch.

Delivery estimates are estimates rather than guaranteed arrival dates. If an order is delayed, missing, damaged or incorrect, contact us with the order number and relevant details so we can investigate. Any applicable import restrictions or charges should be checked before ordering.

7. Cancellations, returns and refunds

To request a cancellation, return or refund, contact us with your order number. We assess requests according to the order status, product condition, the issue reported and applicable law. Because these are research materials, contact us before sending anything back so that any handling and return requirements can be agreed.

Nothing in these Terms removes a right or remedy that cannot lawfully be excluded. Any agreed resolution will be communicated directly to you.

8. Website content and external services

Our branding, website design and original content are protected by applicable intellectual-property rights. You may use the store to review and purchase products for your own lawful research needs; copying or using our materials for another business requires permission unless otherwise permitted by law.

External links and communication services, including WhatsApp, are operated by their respective providers. Their own terms and privacy notices apply when you use those services.

9. Privacy and responsibility

Our Privacy Policy explains how we handle personal information. Access confirmation and purchase requirements are separate from any optional marketing choice.

Use appropriate laboratory controls and follow the product information relevant to your work. We do not provide medical services or guarantee research outcomes. Any limitation of responsibility applies only to the extent permitted by applicable law and does not exclude rights that cannot lawfully be waived.

10. Changes and questions

We may update these Terms to reflect changes in the store or our operations. The updated date appears on this page. The terms relevant to an order are those presented when the order is placed, subject to applicable law. Please contact us first about an order concern or dispute so that we can try to resolve it.

11. Contact us

CLOUDSPHERE BIOTECHNOLOGY CORPORATION
Trading as Cloudsphere Biotech
Customer service email: cloudsphere2026@gmail.com
Customer service phone: +12092798992