Privacy Policy

CLOUDSPHERE BIOTECHNOLOGY CORPORATION, trading as Cloudsphere Biotech under the cloudsphere brand (“we”, “us” or “our”), is responsible for the personal information handled through this store. This notice explains the information used for browsing, accounts, purchases and customer support.

1. Information we collect

• Contact and order information: your name, email address, phone number, billing and shipping addresses, selected products, order amounts and order history.
• Account information: account details, securely processed login credentials, email-verification status and account preferences.
• Communications: the information you choose to send when asking about an order, requesting support or making a privacy request.
• Technical information: information such as IP address, browser and device details, request logs, session identifiers and the referring page, where recorded by the website and its services.
• Access confirmations: the research-use and age confirmations you make. The access window requests declarations rather than your date of birth.

Please do not send medical records, prescriptions, treatment plans, passwords, payment-card details or other sensitive information that is not needed for your enquiry.

2. How we use information

We use the information needed to operate your cart, create and protect accounts, verify email ownership, associate eligible guest orders, review and fulfil purchases, arrange payment, respond to enquiries, provide order updates, detect misuse and maintain necessary business records. We also use relevant technical information to maintain the site and investigate errors or security issues.

Creating an account or placing an order does not automatically subscribe you to promotional messages. Any optional marketing choice is separate from the information needed to provide the service.

3. Service providers and disclosures

Information may be made available to service providers as necessary for website hosting, email delivery, order administration, payment arrangements, customer support and delivery. For example, a carrier needs delivery information, and an email service processes the messages it sends.

We may also disclose information where required or permitted by applicable law, or as reasonably necessary to investigate fraud, protect accounts or resolve a dispute. A business transfer may involve relevant records, subject to applicable safeguards. Information should not be used by service providers for unrelated purposes.

4. Cookies and similar storage

The store uses cookies or similar browser storage for functions such as carts, sign-in sessions, preferences and remembering research-access confirmations. Blocking or clearing this storage can affect those features or require you to confirm access again.

You can manage cookies through your browser. Where optional analytics or marketing technologies are used, the relevant notices and choices apply; a necessary checkout or access confirmation is not, by itself, consent to optional marketing.

5. Email, phone and WhatsApp

When you contact us by email, phone or WhatsApp, we receive the details you provide and use them to respond. WhatsApp and other external communication providers handle information under their own privacy notices. A WhatsApp button opens that external service; it does not automatically send a message or enrol you in a subscription.

Transactional messages, such as verification, password-reset and order-related emails, support the service you requested. If promotional messages are offered separately, you can change that choice using the instructions provided or by contacting us.

6. International processing

Our customers and service providers may be in different countries. Information may therefore be processed outside the country where you live and may be subject to the laws of the place where it is processed. We remain responsible for handling personal information in accordance with applicable requirements.

7. Security and retention

We use reasonable safeguards appropriate to the information we handle. No website or communication method can guarantee absolute security. Keep your login details confidential and tell us if you suspect unauthorised access.

We retain information for the purposes described here, including account services, transaction records, support, security and applicable recordkeeping requirements. Retention depends on the type of record and the reason it is held. A request to delete information may be subject to legal obligations, outstanding transactions, dispute requirements and backup-retention limitations.

8. Your choices and requests

You can review relevant account information while signed in. Contact us to request access to, correction of or deletion of personal information, or to ask about its use and disclosure. Where processing relies on consent, you may ask to withdraw that consent, subject to applicable restrictions; some information is necessary to complete an order or maintain the requested service.

We may need to verify your identity before acting on a request, using information proportionate to that request. Additional rights may apply depending on your location and the applicable law. Contact us if you have a privacy concern so we can investigate and respond.

9. Age and research eligibility

The store is intended for researchers aged 21 or older. If you believe an underage person has provided information through the store, contact us so we can review the circumstances and take appropriate action.

10. Updates and related terms

We may update this notice as our operations or information practices change. We will show the updated date here and provide additional notice or obtain consent where required. Our Terms and Conditions explains the conditions for using the store and purchasing research products.

11. Privacy contact

For privacy questions or requests, contact:
CLOUDSPHERE BIOTECHNOLOGY CORPORATION
Cloudsphere Biotech
Email: cloudsphere2026@gmail.com
Phone: +12092798992